Bestbd app Privacy Policy — Your Data, Your Rights

Bestbd app (bestbdapp.net) treats privacy as a top priority. This Privacy Policy explains what information is collected when you use the bestbd app website and app, why it is collected, and how it is used.

By visiting bestbdapp.net, creating an account, or using any of our services, you agree to this Privacy Policy. If you do not agree, please do not use the site.

Bestbd app collects two types of information — what you provide directly, and what is gathered automatically as you use our services.

Information you provide directly:

• Name, date of birth, gender — collected at registration
• Phone number and email address — for communication purposes
• Residential address — for KYC and payment verification
• National ID or passport details — for identity verification
• Payment account details (e.g., bKash number) — for transaction purposes
• Messages and complaints sent to support

Automatically Collected Information:

• IP address and device information (model, operating system)
• Browser type and version
• Session data — pages visited and time spent on the site.
• Betting and gaming activity logs
• Transaction records

Information collected on bestbd app is used for the following purposes:

• Account management: To create, maintain, and secure your account.
• Identity verification (KYC): To comply with international financial regulations and prevent fraud.
• Transaction Processing: To process deposits and withdrawals and to maintain transaction records.
• Customer support: To resolve your questions, complaints, or issues.
• Service improvement: To analyse user experience and continuously improve the platform.
• Fraud prevention: To detect suspicious activity and keep your account secure.
• Legal obligations: To meet regulatory requirements.
• Contact: To notify you of important updates, transaction confirmations, or changes to our policies.

Bestbd app does not sell your data. However, limited information may be shared in specific circumstances to facilitate our services:

Bestbd app has agreements with all third-party providers requiring them to keep your information confidential.

Bestbd app follows industry-leading standards to protect your data. Key aspects of our security measures include:

• Transmission encryption: All data transmissions are encrypted using 256-bit AES encryption over TLS 1.3.
• Storage security: Sensitive data stored on our servers is also kept encrypted.
• Access controls: Only authorized staff can access specific information, and only as required for their designated tasks.
• Regular Audits: Security systems are regularly audited by independent third parties.
• 24/7 monitoring: Round-the-clock monitoring to detect unusual activity or cyber threats.
• Penetration testing: Security is maintained through regular vulnerability assessments.

Please note — no one can guarantee absolute security on the internet. bestbd app takes every precaution possible, but in the event of a data breach, we promptly notify affected users and work to resolve the issue.

Bestbd app uses cookies and similar technologies. Cookies are small text files stored in your browser.

Types of cookies we use:

• Essential cookies: Maintaining login state and session security. The site cannot function properly without these.
• Functional Cookies: Remembers your language preference and page settings. Convenient but not required.
• Analytics cookies: Data on which pages are visited most and where users encounter difficulties helps us improve the service. All data is anonymised.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain bestbd app features.

Bestbd app does not retain your data for longer than necessary. Retention periods vary by data type:

• Account information: Retained for as long as your account is active. Following closure, data is typically kept for up to 5 years to meet regulatory requirements.
• Transaction Records: Generally 7 years, in accordance with international financial regulations.
• KYC documents: Up to 5 years after account closure.
• Communication logs (support): Up to 3 years.
• Analytics data (anonymised): Up to 2 years.

Once the retention period ends, data is securely deleted or anonymized.

You have a number of rights regarding your personal data on bestbd app. To exercise any of these rights, please contact our support team:

• Right to access: You have the right to request a copy of any personal data bestbd app holds about you.
• Right to Rectification: You can request corrections if any of your information is inaccurate.
• Right to Erasure: You may request the deletion of any data held beyond legal obligations.
• Right to Restrict Processing: You can request that your data no longer be used for specific purposes.
• Right to data portability: You can request a copy of your data in a structured format.
• Opt out of marketing: You can opt out of promotional communications at any time.

Bestbd app is intended for users aged 18 and above only. We do not knowingly collect personal data from anyone under the age of 18.

If a parent or guardian suspects that a minor's data has been collected by mistake, please contact support — the data will be promptly deleted and the account will be closed.

Bestbd app may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered email or phone. Minor changes will only be reflected in the updated date shown on the site.

Continuing to use bestbd app after any updates constitutes your acceptance of the revised policy. We recommend checking this page from time to time.

For questions about our privacy policy, to exercise your rights, or to raise a complaint, please get in touch:

• Email: support@bestbdapp.net (Subject: Privacy Request)
• Live chat: Log in to the site and click the chat button (24/7)

We aim to send an initial response within 3 business days. Complex matters may take up to 30 days to fully resolve.